mell bat FAQ
From claiming bonuses to deposits and withdrawals — answers to the most common questions from players, all in one place. On this page you will find clear, straightforward explanations of everything at mell bat, from opening an account to receiving VIP cashback.
Welcome Bonus
Up to 100% — ৳20,000
Minimum Deposit
৳500
Support
24/7 Live Chat
Whether you are new to mell bat or a returning player, you may have questions about bonus terms, deposit methods or withdrawal times. This FAQ page is divided into four sections with direct answers: Bonuses and Offers, VIP Programme, Withdrawals and Deposits. Responsible Gaming Guidelines and the Terms and Conditions contain further details. All activity on mell bat is for users aged 21 and above.
Table of Contents
Bonuses and Offers
Bonuses and Offers
When you log in to your mell bat account and make your first deposit, the welcome bonus is applied automatically. Deposit a minimum of ৳500 via bKash, Nagad, Rocket or bank transfer and you receive a 100% bonus, up to ৳20,000. Example: deposit ৳1,000 and you get ৳1,000 in bonus, making your balance ৳2,000. No separate code is needed to claim this bonus.
The wagering requirement for the mell bat welcome bonus is 25 times the bonus amount. If you deposit ৳1,000 and receive a ৳1,000 bonus, you must wager ৳1,000 × 25 = ৳25,000. If you receive the maximum ৳20,000 bonus, you must complete ৳20,000 × 25 = ৳5,00,000 in wagers. Bonus funds cannot be withdrawn directly — only winnings after the wagering requirement is met can be withdrawn.
At mell bat, most slot games, fishing games and crash games count in full towards wagering. Live casino and card games may contribute at a different rate. The exact contribution of each game during an active bonus is specified on the terms page. For accurate information, check the terms and conditions or ask via 24/7 live chat.
Yes, you can request cancellation of an active bonus at mell bat through live chat. However, if the bonus is cancelled, any winnings earned from that bonus will also be forfeited — only your original deposit amount remains. It is a good idea to read the terms carefully before accepting a bonus.
mell bat bonuses have a set expiry period. If the wagering requirement is not completed within the specified time, the bonus and any associated winnings may be cancelled. Separate expiry periods also apply to weekly reload and cricket bonuses. The expiry period for each offer is stated in the offer details — read it before claiming.
Yes, the mell bat Slot Adventure bonus is available every day when you deposit into the slots section. It is 75% of your deposit, up to ৳15,000, with a wagering requirement of 25 times the bonus. Example: deposit ৳2,000 and receive a ৳1,500 bonus, then you must complete ৳1,500 × 25 = ৳37,500 in wagers. Minimum deposit is ৳500.
VIP
VIP Programme
The mell bat VIP programme has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7% weekly cashback) and Gold (up to 1.0% weekly cashback). As you move up each tier, the cashback rate and additional benefits increase.
Weekly cashback is calculated based on your net loss for that week (total losses minus total wins). Example: a Silver member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.7% = ৳140 cashback. This amount is credited directly to your balance and can be withdrawn without any wagering requirement.
Advancement through mell bat VIP tiers depends on your consistency of play and activity. Regular betting, use of bonuses and overall account activity create the opportunity for automatic tier upgrades. Once the relevant criteria are met, the mell bat support team notifies the member about the upgrade.
In addition to weekly cashback, mell bat VIP members receive priority access to special promotions, dedicated support, and may get early access to new games or tournaments. Higher-tier members also have access to customised offers and a personal account manager.
Gold tier members can receive up to 1.0% weekly cashback. The more your net loss in a week, the more cashback is calculated at that 1% rate. This is the highest rate among mell bat's three tiers. For comparison, Bronze is up to 0.3% and Silver is up to 0.7%.
Withdrawals
Withdrawal Questions
When you submit a withdrawal request at mell bat, funds typically reach your bKash, Nagad or Rocket account within 5 to 30 minutes. Bank transfers may take a little longer. The process is faster when your account is verified and all bonus wagering requirements have been met.
The minimum withdrawal limit at mell bat is ৳800. Requests below this amount will not be accepted. This minimum applies equally to all methods: bKash, Nagad, Rocket and bank transfer.
Yes, withdrawals at mell bat are available 24 hours a day, 7 days a week — including nights and holidays. For mobile wallets like bKash, Nagad and Rocket, funds generally arrive within 5–30 minutes even at night. For bank transfers, the bank's own operating hours may apply.
Under mell bat's security policy, withdrawals are sent directly to the bKash, Nagad or Rocket number registered on the account. Withdrawals to third-party numbers are generally not permitted. It is therefore important to use a wallet number registered in your own name when opening an account.
If your withdrawal is pending, first check whether the account's wagering requirement has been met and whether account verification is complete. If it remains pending for more than 30 minutes, contact mell bat via 24/7 live chat or email — the support team will resolve the issue promptly.
Deposits
Deposit Questions
mell bat offers four deposit methods: bKash, Nagad, Rocket and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit is ৳500 for all methods. No cryptocurrency or international payment methods are available.
To play any game on mell bat — slots, fishing, live casino or cricket betting — the minimum deposit is ৳500. This amount is the same across all methods: bKash, Nagad, Rocket or bank transfer — you can start with ৳500 on any of them.
Log in to your mell bat account at login and go to the deposit section, then select Nagad. Send money to the displayed number via Nagad and submit the transaction ID. Your balance is usually credited within a few minutes. If you have any issues, contact us via live chat.
Occasionally a deposit may take a little time due to network delays. If more than 15 minutes have passed and your balance still has not been updated, take a screenshot of the payment and report it to mell bat via 24/7 live chat. Provide the transaction ID and amount and the support team will resolve it quickly.
mell bat does not charge any separate processing fee on deposits. However, any charges that bKash, Nagad or Rocket apply to their own Send Money or payment transactions may apply according to the respective mobile wallet's own policy. Beyond that, no fees are deducted from your mell bat account.
Yes, when you make your first deposit on a new mell bat account, a 100% bonus of up to ৳20,000 is applied automatically. If you deposit ৳40,200 or more, you will receive the maximum bonus of ৳20,000 and your balance will be ৳60,200. This bonus carries a 25x wagering requirement. No code is needed to claim the bonus.
Have more questions? The support team is always ready
If you cannot find the answer to your question in this FAQ, mell bat's support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
24/7 Live Chat
Log in to the site and chat instantly
Email Support
[email protected]
Live chat is the most effective option for a quick resolution. For complex matters, write to us in detail by email. mell bat support speaks Bengali — there is no barrier to getting in touch.