mell bat's Privacy Policy

1 Introduction and Applicability

This Privacy Policy applies to all services and features of the mell bat platform. When you use our website, register an account, or take part in any transaction, you are considered to have accepted the terms of this policy.

mell bat treats the privacy of its users as its highest priority. We believe your personal information should only be used to improve your experience — for no other purpose. Any changes to this policy will be published on the website, and registered users will be notified of significant changes.

To learn more about our services, read our About Us page, where you will find full details about the platform's goals and how it works.

2 What Information We Collect

mell bat collects only the information necessary to provide you with better service. The types of information we collect are listed below:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — users under 21 cannot register)
• Email address and mobile number
• National ID card or passport number (during KYC verification)
• Residential address

2.2 Financial Information

• Deposit and withdrawal history
• Information related to bKash, Nagad, Rocket, or bank accounts (only the details needed to process transactions)
• Transaction reference numbers and timestamps

2.3 Technical Information

• IP address and device identification details
• Browser type and operating system
• Logs of access times and usage patterns on the website
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Bet amounts, game history, and win/loss records
• Details of bonus and promotion usage
• VIP level and points information

3 How We Collect Information

We collect your information in several ways, including:

• Information you provide directly: Details you voluntarily give us when registering, logging in, making a deposit, or filling in any form.
• Automatically collected information: When you use our website, certain technical information is collected automatically through cookies and server logs.
• From third-party sources: Payment processors may provide limited information to confirm transaction details.
• KYC verification process: Information obtained through identity documents or other records during account verification.

4 Purpose of Using Information

mell bat uses collected information only for the purposes listed below:

4.1 Providing and Operating Services

We need information to create and manage your account, process deposits and withdrawals, apply bonuses and promotions, and ensure round-the-clock live chat and email support.

4.2 Identity Verification and Security

Identity verification is essential to prevent fraud, stop money laundering, and keep your account secure. Age verification is also carried out to prevent users under 21 from accessing accounts.

4.3 Communication and Notifications

We use your email and mobile number to send important account notifications, policy updates, and responses to your requests.

4.4 Service Improvement

By analysing usage patterns, we continuously improve our website, game layout, and overall user experience.

4.5 Responsible Gaming

Gaming activity information is monitored as part of implementing our Responsible Gaming Policy, so that support can be provided if any user shows signs of excessive gaming.

5 Sharing and Disclosure of Information

mell bat never sells or rents your personal information to third parties for commercial purposes. Information may be shared only in the limited cases described below:

• Payment service providers: bKash, Nagad, Rocket, and associated banks receive only the minimum information needed to process transactions.
• Technology partners: Technology service providers who operate the platform may access limited information under strict confidentiality agreements.
• Legal obligations: Some information may need to be disclosed to comply with applicable laws in Bangladesh or valid orders from competent authorities.
• Fraud prevention: Relevant information may be shared with security agencies for the purpose of investigating or preventing fraud.

In each case, the relevant party will receive only the information needed for the specific purpose, and they will be bound by our privacy standards.

6 Data Storage and Security

To protect your information, mell bat applies industry-recognised technical and organisational measures:

6.1 Technical Security

• SSL encryption is used for all data transmissions
• Sensitive information is stored in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are kept active

6.2 Organisational Security

• Only authorised staff may access personal information
• All staff receive privacy training
• Data access events are recorded and monitored

6.3 Retention Period

Information is retained for as long as your account is active and for as long as required after closure to meet legal obligations. Financial transaction records are generally kept for an extended period.

7 Cookie Policy

Cookies are used on the mell bat website to exchange information between your browser and our servers. We use the following types of cookies:

• Essential cookies: Without these, basic website functions are not possible — such as maintaining a login session.
• Performance cookies: Used to measure the speed and performance of the website.
• Functionality cookies: Help remember your preferences and language settings.
• Analytics cookies: Generate anonymous statistics to understand user behaviour.

You can manage cookies through your browser settings, but disabling certain cookies may mean some website features no longer work.

8 User Rights

As a mell bat user, you have several important rights over your own information:

• Right of access: You can ask to know what information we hold about you.
• Right to rectification: You can request that incorrect or outdated information be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though where legal obligations exist, immediate deletion of all data may not be possible.
• Right to object to processing: You can object to your information being used for specific purposes.
• Right to portability: You can request a copy of your information in a structured format.
• Right to withdraw consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights or if you have any questions about how we process information, please contact our support team.

9 Protection of Minors' Information

All services on mell bat are intended solely for users aged 21 and above. We do not knowingly collect or process personal information from any minor. If a user is found to be under 21, the relevant account and information will be closed and deleted without delay.

If a parent or legal guardian believes that a minor has registered on our platform, please notify our support team as soon as possible.

10 Changes to This Policy

mell bat may update this Privacy Policy from time to time. Any changes will be published on this page and the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified by email or directly upon login.

If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. Alongside this policy, you should also read our Terms and Conditions, as both documents together govern the relationship between you and mell bat.

11 Contact Us

If you have any questions or comments about this Privacy Policy, or wish to exercise your rights regarding your information, please get in touch with us. Our support team is available 24/7 via live chat and email in both Bengali and English.

For answers to common questions, visit our FAQ section, where you will find answers to many questions about accounts, payments, and privacy all in one place.